Van Hire Excess Insurance
If you are an occassional hirer of vans Questor's policy covers the excess and much more. Find out more.
Introduction
You have a number of options when purchasing a policy from Questor Insurance. We only offer Van Hire Insurance to cover a single van hire agreement upto 14 days in length. We cover hire agreements for the UK with an option to extend that hire into Europe. This policy is not avalable for business use such as tradesman, hire and reward or kerbside deliveries.
What's Included
| Description | Cover | Excess |
|---|---|---|
| Excess Reimbursement | Up to £2,500 | £200 |
| Tyres, Windscreen, Roof and Underbody | Up to £2,500 | £0 |
| Administration Charges | Up to £500 | £0 |
| Towing | Up to £500 | £0 |
| Key Cover | Up to £500 | £0 |
| Misfuelling | Up to £500 | £0 |
How do we Handle Van Hire Excess Claims?
Our sister company Orchard Administration has been handling claims for our customers since July 2014 that is a total of days. Orchard has invested heavily in technology to enable you to quickly and painlessly lodge a claim and you will receive the very best customer service. Don't take our word for see below for genuine reviews from real customers who have submitted a claim.
None of our competitors provide such a public review of their claims service.
TrustPilot Reviews - Claim Handling
Who is Covered by this Policy?
Any person:
- Permanently resident in the United Kingdom (England, Scotland, Wales and Northern Island), Isle of Man, Jersey or Guernsey.
- Aged at least 23 at the time of purchase
- Named on the van hire agreement
The policyholder must be the person hiring the van.
What is not Covered?
This policy does not cover:
- The first £200 of any excess reimbursement claim
- Cars, minibuses, motorhomes and motorcycles
- Any van valued more than £100,000 or more than 7.5Tonnes.
- Any hire not in the name of the policyholder.
- Any van hire agreement which commenced before the policy start date or concludes after the policy expiry date.
- Any damage to another person's property or bodily injury also known as third party liability.
Jargon Buster
Policy Wording
Excess
The maximum amount that you are liable for in the event of damage to, or theft of, the rented vehicle, under the terms and conditions of your car rental agreement.
Collision Damage Waiver (CDW)
The basic cover for damage to or the theft of the rented vehicle, usually provided by the rental company. Where you have collision damage waiver with the rental company, you would normally be liable for an excess.
Tyres, Wheels, Windscreen, Underbody and Roof
Van hire companies usually exclude these from the Excess, meaning that you would be liable for the full cost of damage. This benefit will cover you for this damage, up to the limit shown on your certificate of insurance.
What is a Van
A vehicle with no more than three (3) seats, weighing up to 7.5T which is specifically designed to carry goods and not passengers.
Who is covered
The policyholder noted on the certificate of insurance must be the lead driver on the rental agreement. Any additional drivers authorised by the rental company are automatically covered and do not need to be named on this policy.
Misfueling
When the wrong fuel is accidently put into the vehicle.
Administration Charges
Any fees charged by the van hire company when the vehicle is damaged during a hire agreement.
Your Right to Cancel
This policy can be cancelled anytime up to the start date of the policy. If you cancel the policy we will provide you with a full refund.
Online Portal
We utilise an online portal which allows you to self-serve and manage your policy at a time that is convenient to you. You can upgrade, renew and cancel your policy within your portal. To access your portal, select ‘Login’ on the top right of this page.
Regulatory Information
The Insurer
Riverside Underwriting Limited is registered in England and Wales (06201617). Registered address: Bryant House, Bryant Road, Strood, Rochester, Kent, ME2 3EW. Authorised and regulated by the Financial Conduct Authority (FRN 466942). This insurance is provided by Riverside Underwriting Limited t/as Questor Insurance which is registered in the UK, and is underwritten by Fortegra Europe Insurance Company SE (Malta Company Registration Number C84703).