Insure the excess when you hire a van

You have a number of options when purchasing a policy from Questor Insurance. We only offer Van Hire Insurance to cover a single van hire agreement upto 14 days in length. We cover hire agreements for the UK with an option to extend that hire into Europe as long as the hire finishes in the UK. This policy is not avalable for business use such as tradesman, hire and reward or kerbside deliveries.

What's Included

Description Cover Excess
Excess Reimbursement £2,500 £200
Tyres, Windscreen, Roof and Underbody £2,500 £0
Administration Charges £500 £0
Towing £500 £0
Key Cover £500 £0

How do we Handle Van Hire Excess Claims?

Our sister company Orchard Administration has been handling claims for our customers since July 2014 that is a total of days. Orchard has invested heavily in technology to enable you to quickly and painlessly lodge a claim and you will receive the very best customer service. Don't take our word for see below for genuine reviews from real customers who have submitted a claim.

None of our competitors provide such a public review of their claims service.

TrustPilot Reviews - Claim Handling

Who is Covered by this Policy?

Any person:

  • Permanently resident in the United Kingdom (England, Scotland, Wales and Northern Island), Isle of Man, Jersey or Guernsey.
  • Aged at least 23 at the time of purchase
  • Named on the van hire agreement

The policyholder must be the person hiring the van.

What is not Covered?

This policy does not cover:

  • Cars, minibuses, motorhomes and motorcycles
  • Any van valued more than £75,000 or more than 7.5Tonnes.
  • Any hire not in the name of the policyholder.
  • Any van hire agreement which commenced before the policy start date or concludes after the policy expiry date.
  • Any damage to another person's property or bodily injury also known as third party liability.

Jargon Buster


The amount you must pay when you damage the hire car. The amount should be clearly stated on the van hire agreement.

What is a Van?

A vehicle up to 7.5T designed to carry goods.

Malicious Damage

When the van is intentionally damaged by a person other than the hirer or someone travelling with the hirer.


When the wrong fuel is accidently put into the vehicle.

Administration Charges

Fees charged by the hire company when the vehicle is damaged during a hire agreement.


Means England, Scotland, Wales, Northern Irealand, Channel Islands and the Isle of Man.


Means Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom. Additionally, islands in the Mediterranean, Morocco, Tunisia, Turkey, Canary Islands, Madeira, and the Azores.

Other Information

The Insurer

Riverside Underwriting Limited is registered in England and Wales (06201617). Registered address: Bryant House, Bryant Road, Strood, Rochester, Kent, ME2 3EW. Authorised and regulated by the Financial Conduct Authority (FRN 466942). This insurance is provided by Riverside Underwriting Limited t/as Questor Insurance which is registered in the UK, and is underwritten by Fortegra Europe Insurance Company SE (Malta Company Registration Number C84703).

Policy Wording

Van Hire Insurance.

Your Right to Cancel

This policy can be cancelled anytime up to the start date of the policy. If you cancel the policy we will provide you with a full refund.