Insure the excess when you hire a Minibus.

When hiring a minibus the hirer is responsible for damage to the the hired minibus up to a limit known as the Excess. The amount of damage that you are responsible for will depend on the minibus, which company you rented from, your age, driving experience etc. The damage you are responsible for will include but not limited to accidental damage, malicious damage, theft, damage caused by another vehicle, chipped windscreens, tyres, loss of keys etc.

When you buy Questor's Minibus Hire Insurance you will save money compared to purchasing the Excess Waiver offered by the Minibus Hire Company and we are confident that our product offers wider cover for the price paid.

How does Minbus Hire Excess Insurance Work?

We offer Minibus Hire Excess Insurance to cover a single minibus hire agreement up to 14 days in length. We cover hire agreements for the UK with an option to extend that hire into Europe as long as the hire finishes in the UK. This policy is not avalable for business use such as tradesman, in hire and reward or kerbside deliveries.

What's Included

Description Cover Excess
Excess Reimbursement £2,500 £200
Tyres, Windscreen, Roof and Underbody £2,500 £0
Administration Charges £500 £0
Towing £500 £0
Key Cover £500 £0

How do we Handle Claims?

Our sister company Orchard Administration has been handling claims for our customers since July 2014. Orchard has invested heavily in technology to enable you to quickly and painlessly lodge a claim and you will receive the very best customer service. Don't take our word for see below for genuine reviews from real customers who have submitted a claim.

None of our competitors provide such a public review of their claims service.

TrustPilot Reviews - Claim Handling

Who is Covered by this Policy?

Any person:

  • Permanently resident in the United Kingdom (England, Scotland, Wales and Northern Ireland), Isle of Man, Jersey or Guernsey.
  • Aged at least 23 at the time of purchase
  • Named on the minibus hire agreement

The policyholder must be the person hiring the van.

What is not Covered?

This policy does not cover:

  • Cars, van, motorhomes and motorcycles
  • Any minibus valued more than £75,000 or more than 7.5Tonnes or more than 15 seats.
  • Any hire not in the name of the policyholder.
  • Any minibus hire agreement which commenced before the policy start date or concludes after the policy expiry date.
  • Any damage to another person's property or bodily injury also known as third party liability.

Jargon Buster


The amount you must pay when you damage the hire car. The amount should be clearly stated on the minbus hire agreement.

Malicious Damage

When the minibus is intentionally damaged by a person other than the hirer or someone travelling with the hirer.


When the wrong fuel is accidently put into the vehicle.

Administration Charges

Fees charged by the hire company when the vehicle is damaged during a hire agreement.


Means England, Scotland, Wales, Northern Ireland, Channel Islands and the Isle of Man.


Means Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom. Additionally, islands in the Mediterranean, Morocco, Tunisia, Turkey, Canary Islands, Madeira, and the Azores.

Other Information

The Insurer

Riverside Underwriting Limited is registered in England and Wales (06201617). Registered address: Bryant House, Bryant Road, Strood, Rochester, Kent, ME2 3EW. Authorised and regulated by the Financial Conduct Authority (FRN 466942). This insurance is provided by Riverside Underwriting Limited t/as Questor Insurance which is registered in the UK, and is underwritten by Fortegra Europe Insurance Company SE (Malta Company Registration Number C84703).

Policy Wording

Minibus Hire Excess Insurance Policy.

Your Right to Cancel

This policy can be cancelled anytime up to the start date of the policy. If you cancel the policy we will provide you with a full refund.