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Van and Minibus Hire Excess Insurance


No hidden fees or credit card charges and great customer service

Questor Insurance has been providing vehicle hire insurance to its clients for 13 years. We pride ourselves on great customer service (take a look at our TrustPilot reviews) we are there with you every step of the way including help if you have a claim. Our UK call centre is available for you Monday – Friday 9 am-5 pm.

Intended for clients renting occasionally this product is perfect for those hiring a van to move house, transport large furniture or other non-commercial related uses. This is not intended for tradesman renting a replacement vehicle or hired for reward.

Buying van hire insurance from Questor Insurance will also save you money and provide a wide range of cover and benefits compared to buying the excess waiver offered by some vehicle hire companies.

Claiming under this policy could not be easier, an online claims system allows you to submit your claim and supporting documents at a time to suit you.

What you get

  • Covers for vans up to 7.5 tonnes hired in the UK up to 14 days in length
  • Extension to travel into Europe available
  • Cover for the excess on the rental agreement up to £2,500
  • Includes cover for tyres, windscreen, underbody damage, roof damage and all external glass
  • Includes cover for misfuelling, key cover, towing and administration charges


  • Covering drivers aged between 23 and 84 permanently resident in the United Kingdom
  • Must hold a valid internationally recognised driving licence or permit for the hire vehicle. This must be valid in the country in which you are travelling.
  • Hiring a van up to 7.5 tonnes, with a maximum value of £75,000 excluding tax, at the hire agreement’s start date and a maximum of 20 years old since the date of first registration.

What's Excluded

  • Customers who are non UK residents
  • This policy will not cover the first £200 of any claim under the Excess Reimbursement section of this insurance
  • This policy will not pay any claim for third party death, injury or property.
  • This policy will not cover any rental that has already commenced.
  • This policy will not cover any rental that does not start and end in the UK

Please read the policy wording for a full list of all exclusions relating to this policy


Important Information

All persons to be covered under this policy are:

  • Aged between 23 and 84 years old.
  • Hold a valid internationally recognised driving licence or permit for the hire vehicle. This must be valid in the country in which you are travelling.
  • Not renting a car, motorcycle or campervan
  • A permanent resident in the UK
  • This policy covers vans with a maximum weight of 7.5 tonnes or mini-buses with a maximum of 15 seats (including the driver) that have a maximum value at the rental agreement start date of £75,000 and not older than 20 years since the date of first registration

Additional Information:

  • This policy is operative when the Policyholder or any other person named as lead driver on the certificate of insurance is shown as the lead driver on the car rental agreement
  • Only rentals starting and finishing during the period of insurance are covered.
  • This insurance excludes rentals that have already commenced.
  • This insurance is only available to persons permanently resident in one of the countries listed below.
  • The contract of insurance is subject to UK jurisdiction.
  • All policies are liable for Insurance Tax as legislated for in your home country see below.

Claim Procedure

Our claim handlers, Orchard Administration have set up an online submission process to make it quick and easy to submit your claim. Please go to you will need your certificate number and claim scheme code, both of which are shown on the certificate of insurance. If you are not connected to the Internet please call Orchard Administration on +44 (0)333 3230 095.

We are here to help

If after submitting your claim you encounter any service issues please feel free to contact us. Our staff have access to the claim systems and we can exert pressure to move matters along.

Riverside Underwriting Limited is registered in England and Wales (06201617). Registered address: Bryant House, Bryant Road, Strood, Rochester, Kent, ME2 3EW. Authorised and regulated by the Financial Conduct Authority (FRN 466942). This insurance is provided by Riverside Underwriting Limited which is registered in the UK, and is underwritten by Fortegra Europe Insurance Company Ltd (Malta Company Registration Number C 84703).

Fortegra Europe Insurance Company Ltd is authorised under the Insurance Business Act 1998 of the laws of Malta to carry out general business, is regulated by the Malta Financial Services Authority of Triq l-Imdina, Zone 1, Central Business District, Birkirkara, CBD 1010, Malta, and is deemed authorised by the UK’s Prudential Regulation Authority. Fortegra Europe Insurance Company Ltd is subject to regulation by the UK’s Financial Conduct Authority under reference number 805770, and is subject to limited regulation by the UK’s Prudential Regulation Authority.

The policy is administered by Riverside Underwriting Limited. Riverside Underwriting Limited is authorised and regulated by the Financial Conduct Authority. Firm Reference: 466942. Riverside Underwriting Limited.