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Van and Minibus Hire Excess Insurance

MINIBUS HIRE EXCESS INSURANCE

No hidden fees or credit card charges and great customer service

Questor Insurance has been providing vehicle hire insurance to its clients for 13 years. We pride ourselves on great customer service (take a look at our TrustPilot reviews) we are there with you every step of the way including help if you have a claim. Our UK call centre is available for you Monday – Friday 9 am-5 pm.

If you are hiring a self-drive minibus with 10-15 seats for a group outing or trip with friends within the UK, or you are travelling into Europe from the UK, we have a policy for you. If the hire vehicle has 9 seats or under(including the driver), our car hire excess insurance policy may be more suitable.

This insurance policy will increase your minibus excess cover, significantly reducing the cost you may be liable for in the event of damage or theft.

Claiming under this policy could not be easier with our online claims system and in-house UK call centre.

What you get

  • Cover for minibuses with a maximum of 15 seats (including the driver) hired in the UK up to 14 days in length
  • Extension to travel into Europe available
  • Cover for the excess on the rental agreement up to £2,500
  • Includes cover for tyres, windscreen, underbody damage, roof damage and all external glass
  • Includes cover for misfuelling, key cover, towing and administration charges

Eligibility

  • Covering drivers aged between 23 and 84 permanently resident in the United Kingdom
  • Must hold a valid internationally recognised driving licence or permit for the hire vehicle. This must be valid in the country in which you are travelling.
  • Hiring a minibus with up to 15 seats including the driver, with a maximum value of £100,000 excluding tax at the hire agreement’s start date and a maximum of 20 years old since the date of first registration.

What's Excluded

  • Customers who are non UK residents
  • This policy will not cover the first £200 of any claim under the Excess Reimbursement section of this insurance
  • This policy will not pay any claim for third party death, injury or property.
  • This policy will not cover any rental that has already commenced.
  • This policy will not cover any rental that does not start and end in the UK
  • This policy excludes the hire of a car, motorhome and van.

Please read the policy wording for a full list of all exclusions relating to this policy

Quote

This policy will not cover the hire of a car, motorhome or van

Important Information

All persons to be covered under this policy are:

  • Aged between 23 and 84 years old.
  • Hold a valid internationally recognised driving licence or permit for the hire vehicle. This must be valid in the country in which you are travelling.
  • Not renting a car, motorcycle or campervan
  • A permanent resident in the UK
  • This policy covers vans with a maximum weight of 7.5 tonnes or mini-buses with a maximum of 15 seats (including the driver) that have a maximum value at the rental agreement start date of £100,000 and not older than 20 years since the date of first registration

Additional Information:

  • This policy is operative when the Policyholder or any other person named as lead driver on the certificate of insurance is shown as the lead driver on the car rental agreement
  • Only rentals starting and finishing during the period of insurance are covered.
  • This insurance excludes rentals that have already commenced.
  • This insurance is only available to persons permanently resident in one of the countries listed below.
  • The contract of insurance is subject to UK jurisdiction.
  • All policies are liable for Insurance Tax as legislated for in your home country see below.

Claim Procedure

Our claim handlers, Orchard Administration have set up an online submission process to make it quick and easy to submit your claim. Please go to https://claim.orchard-administration.co.uk you will need your certificate number and claim scheme code, both of which are shown on the certificate of insurance. If you are not connected to the Internet please call Orchard Administration on +44 (0)333 3230 095.

We are here to help

If after submitting your claim you encounter any service issues please feel free to contact us. Our staff have access to the claim systems and we can exert pressure to move matters along.

Riverside Underwriting Limited is registered in England and Wales (06201617). Registered address: Bryant House, Bryant Road, Strood, Rochester, Kent, ME2 3EW. Authorised and regulated by the Financial Conduct Authority (FRN 466942). This insurance is provided by Riverside Underwriting Limited which is registered in the UK, and is underwritten by Fortegra Europe Insurance Company Ltd (Malta Company Registration Number C 84703).

Fortegra Europe Insurance Company Ltd is authorised under the Insurance Business Act 1998 of the laws of Malta to carry out general business, is regulated by the Malta Financial Services Authority of Triq l-Imdina, Zone 1, Central Business District, Birkirkara, CBD 1010, Malta, and is deemed authorised by the UK’s Prudential Regulation Authority. Fortegra Europe Insurance Company Ltd is subject to regulation by the UK’s Financial Conduct Authority under reference number 805770, and is subject to limited regulation by the UK’s Prudential Regulation Authority.

The policy is administered by Riverside Underwriting Limited. Riverside Underwriting Limited is authorised and regulated by the Financial Conduct Authority. Firm Reference: 466942. Riverside Underwriting Limited.