We talk about great customer service, but what do we mean by 'Great Customer Service'?
Great Customer Service
|We are continually looking for ways to enhance our customer service and welcome all feedback. We work with independent review site TrustPilot who collect reviews from verified clients.|
Open 9am till 5pm Monday to Friday (excluding bank holidays), our UK based contact centre aim to answer all calls within 20 seconds.
We do not charge a higher premium to buy on the telephone then they would have paid if they had purchased online
If we cannot answer your query straight away, we will provide you with a written response within 1 working day.
|Unlike other companies, we do not charge you to use a credit card – even American Express!|
Insurance certificates are issued by email in real time so you can rest assured that you are on cover!
Want us to send you your documents in the post? No problem - we will send them to you, free of charge!
|Making a claim? We actively support our customer in the event that they have to make a claim this includes intervening if necessary. After all, an insurance policy is only as good as its claim experience!||
0333 323 0090
|We understand that things can sometimes go wrong and you may want to tell us about it. That's why we provide a simple complaint procedure, so that we can rectify any issues quickly and most importantly, learn from them!|
|Our expert staff are properly trained and are always willing to go that extra mile! We hand pick each call centre team member to ensure that we consistently delight our customers no matter the method of communication.|
If you cannot find what you are looking for please callOur operators are available, please contact our UK call centre for assistance
(Calls to 03 numbers cost the same as calls to numbers starting 01 or 02)