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COVID-19: Coronavirus Update

As the COVID-19 pandemic continues to evolve, we remain focused on protecting the health and safety of our colleagues and those around us, as well as continuing to provide unexpectedly personal service to our clients, policyholders, business partners and stakeholders.

We are open for business. We have activated our Business Continuity Plans and colleagues across our business remain available to help meet the needs of our clients, whether they are a new customer or existing. Our customer service and claims teams remain accessible to provide support and information.

We are closely monitoring this evolving situation and will continue to provide updates.

Please return to this page for our latest updates


Supporting our customers in times of uncertainty is at the heart of what we do.

We encourage any of our customers who are currently experiencing financial hardship due to Covid-19 to contact us to discuss their circumstances.

In line with the FCA Guidance ‘Coronavirus and customers in temporary financial difficulty: guidance for insurance and premium finance firms’, eligible customers will be able to ask for help from 18 May to 31 August 2020.

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